Grand Oasis Palm
Location
- Located directly on the beach
- Cancun’s hotel zone, on Isla Mujeres Bay
- 4.5 km from downtown Cancun
Address
Hotel description
The best entertainment for the whole family is at this charming Oasis, featuring an excellent location by the sea of Cancun. Here, children and adults have fun at Pirata’s Bay adventure zone, The Arcade videogame hall, or the Yucatan Jurassic River prehistoric river. Another attraction is the magical KiddO Zone, specially designed for the joy of the little ones, always cared for by expert personnel. Moreover, while the children have fun, the adults get to taste delicious dishes, beverages, and snacks in our restaurants and bars.
Meal and beverage plans
All-Inclusive Plan
- Breakfast, lunch, snacks and dinner daily (select premium food items including lobster available for additional cost)
- All alcoholic and non-alcoholic beverages (select premium brands available with surcharge)
- Unlimited buffet and à la carte dinners (reservations required at select restaurants and subject to availability)
Additional inclusions
- Daily activities program
- House shows and entertainment
- Supervised kids club for ages 3-12 years
- WiFi (One code per adult)
- Concierge
Best For...
Family
Play
Wedding & honeymoons
Spa
2SLGBTQIA+ Resorts
Promotions
Oasis Runaway Program
Important Notes
Student/Youth Travelers are defined as any person ages 17 to 25 years of age, traveling without a legal parent/guardian, and is applicable at ALL Oasis properties during Spring Break season (February to April). Any guest meeting this definition is required to pay a $30.00 USD non-refundable student/youth insurance fee collected at time of check-in (cash only). Policy is mandatory, per person and not refundable.
The legal hotel check-in age in Mexico is 18 years old. Each room must have at least one occupant aged 18 or older. Guests under 17 years old are not permitted to stay at any Oasis property without a legal parent or guardian present.
Travel Consent for 17-Year-Olds: All 17-year-old travelers without a parent or legal guardian must present written consent from their parent or guardian.
This consent must authorize international travel and confirm that the parent/guardian assumes full responsibility for the traveler’s actions.
For every nineteen travelers who are 17 years old, one adult chaperone (minimum age: 25 years old) must stay on the property for the entire visit.
Student/Youth groups are not accepted at this resort.
A Resort Fee of $101 MXN* (approximately $6 USD) per room per night will be collected by the hotel at time of check-in. This fee is in addition to the Environmental Sanitation Fee that is collected by all hotels in Cancun & Riviera Maya.
*Resort fee is subject to change without notice
Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.
In order to better align with our competitors, Air Canada Vacations has decided to change the star rating of Grand Oasis Palm to 4 stars effective for travel from May 01/24 onward. All services and facilities remain as advertised.
Standard Limited View
Superior
Family Suite
Restaurants & Bars
Restaurants
- Bites Food Hall - Buffet and snack bar - International and Italian
- La Hacienda Food Hall - Buffet - Mexican and Children's buffet
- Maki Taco - À la carte - Japanese-Mexican fusion
- Cocoa - À la carte - Seafood Grill
- Isla Mujeres - Snack bar - Sushi & snacks
- Las Palmas - Buffet - International
- Los Agaves - À la carte - Mexican Gourmet cuisine
- The White Box - À la carte - Mediterranean - Adults-only (at an additional cost $)
- Miramar Restaurant - À la carte - International - Additional cost ($)
- Careyes - À la carte - Gourmet Mexican-Fusion - Additional cost ($)
Bars
- Lobby Bar
- Restaurant bar
- Pool Bar
- Coffee bar
- Beach Bar
- Sport Bar
- Swim-up Bar
- 2 adults-only bars
Activities
Pools
- Waterpark
- Outdoor pool
- Lazy river
- Free-form pool
Motorized and non-motorized water sports
- Aquafitness
- Kayak
- Miramar Beach Club ($) Adults only
- Sens Beach Club ($)
Land activities
- Board games
- Beach soccer
- Dance lessons
- Arcade
Entertainment
- Live music
- Live shows
- Kid's Club
- Arcade
- Night ocean cruise party and show onboard a Spanish galleon (2 tours per week - subject to availability. Reservations required). Adults-Only
- Pirate Ship Family Tour - Games and entertainment aboard a docked pirate ship
Health and Relaxation
- Fitness centre
- Spa ($)
- Pilates class
- Yoga
- Zumba
Other facilities & services
- Babysitting service
- Photo market
- Boutique
- Meeting facilities
- Business centre
- Tour desk
- Laundry service
- Parking
- Currency exchange service
- On-site ATM
- Medical services
Student/Youth Policy
Student/Youth Travelers are defined as any person ages 17 to 25 years of age, traveling without a legal parent/guardian, and is applicable at ALL Oasis properties during Spring Break season (February to April). Any guest meeting this definition is required to pay a $30.00 USD non-refundable student/youth insurance fee collected at time of check-in (cash only). Policy is mandatory, per person and not refundable.
The legal hotel check-in age in Mexico is 18 years old. Each room must have at least one occupant aged 18 or older. Guests under 17 years old are not permitted to stay at any Oasis property without a legal parent or guardian present.
Travel Consent for 17-Year-Olds: All 17-year-old travelers without a parent or legal guardian must present written consent from their parent or guardian.
This consent must authorize international travel and confirm that the parent/guardian assumes full responsibility for the traveler’s actions.
For every nineteen travelers who are 17 years old, one adult chaperone (minimum age: 25 years old) must stay on the property for the entire visit.
Student/Youth groups are not accepted at this resort.
Resort Fee
A Resort Fee of $101 MXN* (approximately $6 USD) per room per night will be collected by the hotel at time of check-in. This fee is in addition to the Environmental Sanitation Fee that is collected by all hotels in Cancun & Riviera Maya.
*Resort fee is subject to change without notice
Environmental Sanitation Fees
Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.
Star Rating
In order to better align with our competitors, Air Canada Vacations has decided to change the star rating of Grand Oasis Palm to 4 stars effective for travel from May 01/24 onward. All services and facilities remain as advertised.
Family
Keep everyone happy at resorts offering dedicated kids' pools, supervised clubs, and more for the family. Discounts for kids may also be available. Please note that any discounts will be reflected in your final price at checkout.
Play
This resort is part of the Play program, which offers the following family-friendly perks:
- Kids Eat, Play, and Stay FREE ¹
- Pre-boarding for families
- Dedicated pool areas or sections for kids ²
- Supervised kids' clubs and more ²
Terms and Conditions
Air Canada Vacations Play program is only valid on vacation packages and Flight & Hotel package bookings at participating hotels and resorts. Not applicable to groups. Subject to availability. Program is subject to change without notice. Valid for travel between August 1, 2025 and August 31, 2026. ¹Clients are responsible for paying the flight portion of children’s vacations, including air transportation charges, taxes, fees, and charges. For Play, kids 12 and under stay and eat free at applicable all-inclusive resorts. Conditions may apply and vary by resort. Based on maximum hotel room occupancy. ²Only available at all-inclusive resorts in Mexico, the Caribbean and Central America.
Wedding & honeymoons
This resort offers wedding and/or honeymoon packages and the services of a wedding coordinator.
To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.
Guests celebrating their honeymoon or wedding anniversary receive the following:
- Priority check-in with concierge
- Tropical welcome cocktails
- Upgrade to best available accommodations within reserved category at time of check-in
- Bottle of domestic sparkling wine and fruit plate in room upon arrival
- Special reservations for a romantic dinner with bottle of house wine
Valid for travel through December 23, 2025
Terms & Conditions:
Available with a minimum five-night stay. Advance notification to the hotel is required and should be done at time of booking. Without previous notification, the hotel will not be able to deliver referenced inclusions. Marriage certificate must be presented at check-in. Honeymoon must be within six months of marriage. Wedding anniversary must be within five days of stay.
Spa
Focus on mind, body and soul at this resort with spa facilities, fitness centre and various daily physical activities.
2SLGBTQIA+ Resorts
All members and allies of the community are welcomed at this 2SLGBTQIA+ friendly resort.
Oasis Runaway Program
This program will allow guests staying at Grand Oasis Palm to experience the remarkable beauty of the Grand Oasis Tulum, its sense of calm and tranquility, magnificent beach, and a diverse collection of restaurants, bars, Spa, schedule activities and so much more.
Guests may enjoy complimentary exchange privileges with Grand Oasis Tulum during the day on an all-inclusive basis, with access to all resort restaurants, bars, and facilities within the same category level as booked at the originating hotel.
- The exchange privilege is valid for travel from July 5 – October 31, 2023.
- Guests must visit the resort's Oasis Plus concierge desk to make arrangements one day before visiting Grand Oasis Tulum.
- Transportation is not included but can be arranged. Program subject to change without prior notice.